Commonly Asked Questions
The Info You’re After
The backs of our letters are flat. Large letters, wall letters and small letters have a small hole for wall hanging.
Can I choose any colors I'd like?
All our products have a color chart within the listing. Please see the list of colors to choose from. You can notify us of the colors you'd like by listing them in the personalization section.
Looking for more information about our products or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find what you need, please get in touch.
What is your return policy?
Due to the custom nature of our birthday cake toppers and name signs, we do not accept returns - but, please contact us if there are any questions about your order and we will work to resolve the issue.
How will my order be shipped?
Typically, all orders are sent using the USPS, with their standard service. Upgrades can be purchased to ensure that delivery is quicker. Standard service is 3-6 days, Priority is 2-4 days and Express is 1-2 days. Please note that we also require time to process, print and pack your order. If you require your cake topper or name sign by a certain date, please list your celebration date on your order and upgrade your shipping - we will do our best to get your order out to you within 2 business days.
Are your brick letters compatible with genuine Lego® bricks?
Yes! Our products are in no way associated with Lego®, however their products are compatible with ours and you can decorate your letters with genuine Lego bricks as well as brands such as Mega Bloks® and MAX Build® bricks, as well as mini figures.
Are the backs of the letters flat?
The backs of our letters are flat. Large letters, wall letters and small letters have a small hole for wall hanging. We also advise using a product such as Command® Strips or poster putty. Our wall and door letters and signs are lightweight and will hold easily.
Can I choose any colors I'd like?
All our name signs and birthday cake toppers have a color chart within the listing. Please see the list of colors to choose from. You can notify us of the colors you'd like by listing them in the personalization section. It's advisable to list them out in order - for example - "SAM - S red, A green, M sky blue".
Can I cancel my order?
We strive to complete all our custom orders quickly and get them out to you for maximum enjoyment! This is why we only accept cancelations for twelve (12) hours after the order is placed.